Information For Our Delivery & Returns Policies

Delivery

Parcels are collected from us daily – Monday to Friday. Orders placed before 12pm will generally be sent the same day (except at weekends when they will be sent the following Monday).

We are now sending all parcels via Royal Mail, choose between either our Tracked 24/48 services 📦 (The timeframes for delivery apply to once Royal Mail has collected the parcel from us – collections are daily Mon – Fri)

Free postage on orders £25+ via Royal Mail Tracked 48. Orders £40+ will be sent free via Royal Mail Tracked 24.

PLEASE NOTE – We cannot be held responsible if Royal Mail fail to deliver your parcel within the specified timeframe.

Return & Refund Policy

For all return/refund queries, please contact us here

If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Slab Artisan Fudge will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

We will issue the refund via the payment method used for making the purchase. 

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Slab Artisan Fudge will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.